Having trouble ordering? contact Lynn
directly at 608-849-8720 or Lynn@terraexperience.com (you can send me your phone number or SKPE name and I will
call you if you prefer.) ps - If you are you using Safari you might want to check
the answer below)
Paypal Shopping Cart: The easiest way to
order is to use our secure Paypal shopping cart. We chose this cart,
because as a small business, we wanted our customers to have the
security and safeguards of the major payment system that is used by most
Ebay purchasers. You have the choice of paying with your credit card
or via your Paypal account.
First,
If you are considering buying something, just click on the shopping cart or PayPal
"logo" next to the item and it will be added
to your "shopping cart".
Then,
if you want to pay for the item (or delete it) you can click on
or
(found in left margin) and it will show what you
have selected. Note: If you are having trouble finding the cart (sometimes
with Google Chrome), check to see if it is open in another window.
Note, if you use the browser Safari and are having problems with the cart,
please try another browser or click here for
more information. Contact
us at lynn@terraexperience.com
or 608-849-8720 with any questions.
Paypal will then ask if you want to purchase
it, and walk you through how to pay for your order using a system that is
secure for credit cards or other electronic forms of payment. If
you have a Paypal account you can always use it to pay, otherwise use your
credit card.
Note:You can pay using your credit card directly. Paypal encourages you
to set up a Paypal Account, but you don't have to.
Shopping Cart Screen --The
shopping card screen gives you the option to "Check Out" or to "Check
out with PayPal" (see below). Click on the "Check out" button to use
your credit card.
The Check Out Screen ---
On the
check out screen, if you want to use your credit card --- choose the
option "Credit Card" (as in the picture below) and then fill out the
requested information.
.
Or you can call us at
(608)849-8720) and tell us the information over the phone.
Or you can e-mail us atlynn@terraexperience.com
with your
phone number and the best time to call you and we will call you back (usually within 24
hours).
Or you can fill out the order form (suggest using
the WORD format), save it, and include it in an email to lynn@terraexperience.com
and call 608-849-8720 to give us your credit card
information. Note: please don't send your credit card information in an
email. Its not safe!!!
How: In the United States we generally ship
via US Priority Mail. Internationally we usually ship via US International
Priority Mail (Global Priority Mail) or via US Postal Service's First Class
International Mail (for packages 4 pounds or less). We can usually
arrange alternative shipping if you have a need to do so. Contact us at
608-231-1247 or lynn@terraexperience.com for more information.
Where: We ship internationally. Our paypal
shopping cart is able to calculate postage for the United States and countries
we frequently ship to (Australia, Austria, Canada, France, Germany, Guatemala,
Israel, Japan, Mexico, Netherlands, United Kingdom, and a few others). We
also ship to other countries, but will have to work with you to figure out
shipping options and costs after you make your order (or we can estimate them
before you order if you prefer).
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Cost: Ideally we want to charge you what it
actually costs to mail your order to you. We find that our shipping
calculator is usually within 15 to 20% of the actual cost of shipping. If
we find that it costs significantly less, we will give you a refund for
the difference, or if it is significantly more we may ask you for
additional shipping costs. Books are heavy and can cost more to ship (we
often suggest media mail within the US, to keep costs down). We will work with
you to figure out the most cost-effective shipping option
(Contact us at lynn@terraexperience.com or
608-231-1247).
Tracking, Delivery Confirmation & Insurance:
Packages shipped USPS priority mail automatically have delivery
tracking and receive $100 delivery insurance. If you want a package
insured for more than $100, please ask us about obtaining additional insurance.
We require a
delivery confirmation signature for all
purchases over $250 (to help make sure it gets delivered to the right
person - a help and surety for both of us). If
you live in an apartment we may require delivery confirmation signatures
for purchases over $100 (again to make sure delivered to the right person).
If you wish to waive this requirement, there is no insurance available for
packages that the postal service tracks as delivered, but you do not
receive.
International Shipping: We
ship internationally to most countries in the world. The purchaser is
responsible for insurance and insurance costs. Our Paypal checkout
will automatically add postage for some countries that we frequently ship to
and have stable rates. For other countries we will contact you with
information about shipping, tracking and insurance options and their cost.
After you select the option, we will send you a paypal money request for the
cost. If you find international shipping and insurance options too
expensive, we will refund your purchase. We will provide documentation
on when the package was shipped and any tracking information that is
available. For additional information about international shipping
insurance and tracking options please contact
lynn@terraexperience.com .
Customs:
We
include a customs declaration as required by the US Postal service.
The purchaser is responsible for paying all customs and duty tariffs
required by their country. Let us know if it should be declared a
gift.
When: We usually ship within one or two
business days of receiving your order. We will contact you within that time
period if there might be a delay because there are additional shipping charges
or we have a question about your order.
How long: We ship directly from Madison,
Wisconsin (Zip Code 53726). Based on past experience with the United
States Postal Service shipping time is estimated below. The closer you are
to Madison, Wisconsin the less time it will likely take.
Type Service
Estimated Shipping Time
United States
International
Priority Mail
2 to 4 business days
6 to 10 business days
International
First Class
--------
varies
Media Mail (book rate)
1 to 2 weeks (more during December)
--------
If you contact us directly (608-231-1247) we can usually
work with you to provide express or overnight shipping. But we really
encourage you to plan ahead. Overnight shipping is costly. If
you plan ahead, you are able to get more product for your money and more of the
money you spend helps support our artisans. Thanks!
We want you to be completely satisfied with our products. If you
are not, notify us within 30 days and return the item. Depending on
your choice we will refund your money or give you a credit on another
item.
Returns are
expensive for everyone. So please purchase carefully.
Please tell us
how we are doing. If there is a problem with our product, please let us know about
it. We want to
make it right for you and learn from our mistakes. If there are things
you especially like about our products please let us know about them too.
Thanks !
Return mailing costs are your responsibility,
unless it was due to our mistake. If it was, notify us and we will
work with you to figure out the most cost-effective way to return the item.
Sometimes media mail (book rate), first class, or parcel post can be less
expensive (but take longer) than priority mail.
(12/03/2013) - With the help of another customer I just figured out that
Safari no longer works with some of my White
Paypal shopping cart buttons. So if you are having trouble
ordering something with a white cart and you are using Safari you have a
couple options - 1) try a different browser 2) send me an
email lynn@terraexperience.com
with the number of or a link to what you want to buy and I can either
update cart or send you a paypal invoice for amount (I need your zip for
shipping) 3) give me a call at 608-849-8720 and I can take your order
over the phone.
(9/11/2011) - From Susan. I can't order what
I want to order. Your cart works sometimes and doesn't other
times. I have a Mac and use the browser Safari.
- Lynn's answer. I checked the Apple developers group and this
appear to be a common problem that Safari and Paypal unfortunately
don't seem to recognize yet (and thus haven't solved). I suggest
you either try another browser or contact us directly via email
lynn@terraexperience.com
(include what you want to order, your address and your phone number not your credit card information) or call us directly at
608-849-8720 (web home) or 608-231-1247 (shop). Postscript: Susan was finally able to order using Safari. She
said "It turns out that you can use safari just fine as long
as you ignore the localhost message and make sure you have an open cart
in another tab (so you click on the cart icon and then click on the view
cart button which opens your empty cart in another tab. You are then
free to add things to your cart. You should NOT click on the "continue
shopping" button as this will close your cart (and you'll have to reopen
it again using the cart icon followed by the click on cart button).
Instead you should switch back to the original tab that got the
localhost "can't open page" message and use the back button. This will
put you back shopping and keep your cart open in the other tab. ...You
can mention for Safari that it works fine as long as your cart is open
in another tab. This is apparently a known problem as I've seen
reference to it (but no solutions) in a few places."
Thank you Susan for sharing!!! Lynn
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